How to make an appointment using Patient Partner Telephone System
We have an automated telephone system in place known as "Patient Partner". It has been bolted onto our current telephone system and it allows you to bypass reception and book an appointment using the automated service. You can use the automated service to check the date and time of an appointment that you already booked with the surgery via any booking method (online, patient partner, reception) as well as cancelling an appointment you have already booked.
The service is available 24/7 allowing you the opportunity to book/check/cancel an appointment whenever YOU want to.
Patient Partner is simple to use and the only information you require is your date of birth and an up to date home telephone number which matches the one we have on file for you, so it is important to inform us of any telephone number changes immediately.
To access Patient Partner all you need to do is dial our surgery number as normal 01728 747101 and you will be greeted with some options to choose from.
Unfortunately due to the complexity of Nurse appointments needing different allocations for different procedures we are inable to offer these appointments via the automated service, only GP appointments can be made using this service. If you require an appointment with a Nurse please speak to Reception who will book for you.