OTHER INFORMATION

How Do I Register?  

Providing you reside within our Practice area as shown, you can register with us.  It’s easy!  Simply call into either of the Surgeries and complete a Registration Form for each new patient.  On completion of the Form, you and your family will be registered onto our computer system and will be eligible for medical assistance straight away.  Your medical records will be automatically transferred by the Health Authority from your previous Practice and you will be asked to make a New Patient Check.  This is a basic 20 minute appointment with one of our Practice Nurses to gather medical history etc and to welcome you to our Practice.

Temporary Residents  

We provide a Temporary Patient service for anyone staying within our Practice area.  This could be whilst on holiday, staying with relatives etc.  Just call into the Surgery, fill in one of our Temporary Resident Forms and we will assist you.

Appointment System  

All consultations are by appointment and should be made at Reception or by telephone during opening hours.  Please book well in advance for routine appointments.  Where at all possible the doctors will try to see patients registered on their own lists.  The receptionist will offer you the next available appointment, but if you feel your problem warrants an urgent appointment, the Triage nurse will contact you, (please click on Triage Section).

Failure To Attend An Appointment (DNA)  

On your next visit to our Practice, you will notice posters around the Surgery stating the numbers that “did not attend”.  If you no longer require your appointment, please phone to cancel it so another patient may use it.

Home Visit Policy  

We operate a home visiting policy when required for patients who are housebound or too ill to get into the Surgery.  To request a Home Visit you need to phone before 10.00 am and give symptoms etc to the Receptionist who will log your call and pass your request to the On-Call Doctor.  If your visit is accepted, a decision will be made as to which Doctor visits, this may not be the Doctor you are registered with.  Please note however, that home visits are extremely time-consuming so we appreciate it if patients try as hard as possible to come to the Surgery.

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