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OTHER INFORMATION - continued
Nursing Responsibilities Our Nurse Consultations are mainly split between Clinic Nurse and Treatment Room Nurse.
Healthcare Clinic Our Healthcare Assistant also offers ECGs, Blood Pressure checks, Audiograms etc. These are usually in the afternoon between 2.00 pm and 4.00 pm.
Travelling Abroad We offer travel immunisation for people travelling abroad, some of which are chargeable. A list of vaccinations with costs is available on our Website. Please note these are normal charges and are non-profit making. Firstly, you need to either visit the website www.masta.org and download the relevant information or telephone 09068 224100 and you will be sent a printout of what you require. Secondly, telephone the Practice and make an appointment with one of our Practice Nurses. Please bring the information from MASTA with you to your appointment.
Test Results Patients can phone in to obtain routine test results and x ray reports between 2.00 pm and 4.00 pm each weekday.
NHS Direct / Out Of Hours Service In the event of the Surgery being closed, you can phone the Suffolk Doctors on Call, or NHS Direct. Suffolk Doctors on call provide cover for all Surgeries within the Suffolk area after working hours or at weekends, (we no longer provide a Saturday Surgery). To obtain The Suffolk Doctors number, please telephone our usual number and you will be automatically transferred to their main switchboard and given help. NHS Direct is another way of obtaining help with healthcare. They have fully qualified nursing staff at the end of a telephone to give professional help and advice. They also have a Website which you can locate through our Website by clicking on www.nhsdirect.nhs.uk.
Advice On Self Certification Any patients off sick from work for any length of time can self certify for the first working week. Only after then will you require a Medical Certificate signed by your Doctor.
Complaints Procedure While we strive to give all our patients the best possible service, we appreciate from time to time complaints arise and will listen and rectify any problems we are notified of. In the first instance you need to put any complaints in writing and address them to the Practice Manager. There is also a Complaints Procedure notice at the front of the Reception desk.
List Of Services & Ancillary Services The services of speech therapy, chiropody and physiotherapy are provided by the PCT and your Doctor can refer you for these services if necessary.
Patient Resources available within the Community Age Concern Independance Advisors Service
Social Services: 01473 588013
Citizens Advice Bureau: 01728 621610
Red Cross : 01394 382614
Surgery Times - Your Doctors - Your Staff - Associated Staff - Dispensary Repeat Prescriptions - Other Information - Weblinks - 'What's On
Copyright © 2005 Yellow Creative Ltd. All rights reserved.
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